Introduction: At www.graphicc.in, we strive to provide our customers with high-quality, customized clothing and gifts that meet their expectations. If, for any reason, you are not satisfied with your purchase, please review our return policy below.
Eligibility: Our return policy applies to custom-made items that have been personalized with the customer’s specific information or design requests. Customized items cannot be returned or exchanged unless they are damaged or defective upon receipt.
Damaged or Defective Items: If you receive a damaged or defective item, please contact us within 7 days of receipt. We will review the items and promptly replace the item or issue a refund.
Incorrect or Incomplete Orders: If we made a mistake with your order (e.g., wrong item or incorrect personalization), please contact us as soon as possible. We will promptly correct the error and either replace the item or issue a refund.
Refunds: Refunds will be processed within 15 days of receiving the returned item(s). Refunds will be issued in the same form of payment used for the original purchase.
Return Shipping: Return shipping costs are the responsibility of the customer unless the item is damaged or defective. We recommend using a trackable shipping method and retaining proof of shipping for your records.
Contact Information: If you have any questions or concerns about this Return Policy, don’t hesitate to get in touch with us at graphiccteam@gmail.com.
